Registration is closed for this event


Thursday, March 12, 2020
8:30 a.m. - 10:30 a.m.
Networking at 8:30 a.m., Presentation at 9:00 a.m.
Light Breakfast Provided

Event Description

Leveraging Turbulence: Integrating Diversity, Equity, and Inclusion Into Culture and Management

Cliff Jones, Consultant, Capacity Building Partnerships

In systems thinking, a leverage point is a place in a system's structure where a solution element can be applied. It's a low leverage point if a small amount of change force causes a small change in system behavior. It's a high leverage point if a small amount of change force causes a large change in system behavior.

Turbulence involves conflict and confusion.

Work to diversify, include disenfranchised populations and voices, share power and decision making and/or address inequity often results in turbulence – conflict and confusion.

By learning how to “leverage turbulence” we are exploring how to utilize the momentum of conflict and confusion that is often a stage in the DEI process to deepen and accelerate healthy change. We do this to integrate diversity, equity, and inclusion into organizational culture and the management process.

What are your classic individual and organizational responses to conflict and confusion? Do you welcome and embrace conflict and confusion related to diversity, equity and inclusion? Try to control it? Try to shut them down? Something else? Do the outcomes to those responses typically achieve what you most want? Do you explore the concept of leverage as you consider intervention and change strategies? Conflict and confusion can be a typical, normal and rational response to new information, new mindsets, new approaches – how might you leverage those reactions to support healthy change?

In this session we will explore:

  • Ways that turbulence surfaces in DEI initiatives
  • Forms of leverage that minimize change force used and maximize positive change outcomes
  • Integrating DEI into an organization's culture
  • Strategies to drive DEI through the existing management and supervisory structures

Area of Nonprofit Excellence - Leadership & Culture

Every learning opportunity NAO offers is aligned with one of nine areas of our Principles and Practices for Nonprofit Excellence that NAO believes are critical to every nonprofit’s effectiveness and success. Diversity, equity and inclusion are essential for a thriving, effective and successful nonprofit; therefore, DE&I is embedded across all nine areas.

This event focuses on Leadership & Culture. For additional resources in this category, visit: Leadership & Culture.


About the Presenter

Cliff Jones, Consultant, Capacity Building Partnerships

Cliff Jones is Consulting Partner at Capacity Building Partnerships. He is an organizational development consultant and a human rights activist with over 30 years of experience in working in nonprofit, government, labor and for-profit organizational development. He has experience as a frontline staff, supervisor, project manager, and executive director. He has been working in advancing diversity, equity and inclusion for over 30 years. He was a staff consultant with NAO for 25 years. Cliff has served on the boards of MRG Foundation, Funding Exchange Foundation, Oregon Minority AIDS Coalition, Multnomah Legal Service Workers Union, and Peer Counseling Community. He has been a trainer for the Black Leadership and Community Development Institute and is a recipient of Nordstrom’s Cultural Diversity Community Service Award.



$35 NAO Member 
$70 Nonmember

If you are logged in as an NAO member you will see your member discount reflected in the cost listed on the following registration page. For questions about this event, or trouble registering contact


March 12th, 2020 8:30 AM   through   10:30 AM
Ecotrust - 2nd Floor
Billy Frank Jr Conference
721 NW 9th Ave #200
Portland, OR 97209
Event Fee(s)
Price $ 70.00
Event Particulars
City Portland
NAO Event? Yes
Topic Diversity, Equity, & Inclusion, Networking
Event Region Metropolitan Portland
Programmatic Approach Capacity Builiding

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