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Wednesday, February 15, 2023
8:30 a.m. – 10:30 a.m. (PT)
Check-in and Networking at 8:30 a.m., Presentation at 9 a.m.
Light Breakfast Provided.

Event Description

The Best of Our Knowledge: Essentials of Conflict Resolution

Jon Lange, PhD; Professor Emeritus of Communication, Southern Oregon University; Jon Lange Consulting

To ensure our board, staff, and overall organization is functioning well, the ability to resolve conflicts is critical. This session will help attendees understand, select, and implement the best strategies and tactics for each unique situation they encounter. We’ll introduce other key conflict skills and concepts like developing team agreements and conflict protocols.  

Providing essential ideas and selected skills to successfully manage conflict, this presentation explores topics such as: 

  • The pros and cons of conflict avoidance
  • Managing multiple goals
  • Determining the hidden causes of conflicts and what to do about them
  • The processes and likely outcomes of competition vs. cooperation
  • The surprising relationship between power, dependence, and expectations

For accommodation requests, please contact us at Advanced notice of at least 10 days is appreciated.

About the Presenter

Jon Lange, PhD; Professor Emeritus of Communication, Southern Oregon University; Jon Lange Consulting

Jon Lange is Professor Emeritus of Communication at Southern Oregon University in Ashland. He received his Ph.D. from the University of Washington in 1980, was chair of the Department of Communication at SOU from 1986 through 1991, and Director of Training and Organization Development there from 1991 through 1998. He taught courses in conflict resolution, mediation, negotiation, organizational communication, and leadership--areas in which he has authored dozens of papers and publications. 

Jon has extensive applied experience having trained or coached thousands of mid- to top-level managers. He has facilitated strategic planning, consulted, and/or mediated disputes in business, environmental, non-profit, government and health sectors. His clients include a dozen different physician groups, hospitals, and health clinics; the United States Forest Service and the Bureau of Land Management; the cities of Medford, Ashland, and Grants Pass; Jackson, Josephine and Siskiyou counties; a wide range of Oregon state agencies; and many regional businesses and corporations including Boeing and Bear Creek Corporation. 

Jon has negotiated a number of labor contracts, facilitated numerous team-building retreats and trained hundreds of mediators. He has conducted focus groups for public, private and government entities. He has served on several boards including—locally—Resolve (formerly Mediation Works), where he was president and chair, and in California, the Center for the Resolution of Environmental Disputes. Jon was selected for inclusion on the Roster of Environmental Mediators with the U.S. Institute of Environmental Conflict Resolution. 


Thank You Sponsor and Supporters

Friend Sponsor: First Interstate Bank
Foundation Supporters: The Kinsman Foundation and The Carpenter Foundation


$40 NAO Members
$60 Nonmembers

This event is Member Pass eligible.

RVNN Member Pass holders may register for events within this specific network. Your unique discount code may be used for ten registrations (per pass). Passes are shareable across your organization.

If you have any questions or trouble registering, contact


Please note: NAO will follow the masking guidelines of the venue in which we are holding this session. To make sure you have the most accurate information, all registrants will be notified of the venue-specific policy in advance of the session.

February 15th, 2023 from  8:30 AM to 10:30 AM
ACCESS Olsrud Family Nutrition Center
2020 Cardinal Avenue
(behind OLD COSTCO location-directly across from Cash and Carry)
Medford, OR 97504
Event Fee(s)
Price $60.00
Event Particulars
City Medford
NAO Event? Yes
Topic Leadership Development, Networking
Event Region Southern Oregon
Programmatic Approach Capacity Builiding