Thursdays, September 14 - September 28
10:00 a.m. - 11:30 a.m. (Pacific)
$95 NAO Members
NAO Members get a discount on this webinar series by using the discount code on the Members Only Page. You must be logged in to view this page.
Produced in Partnership with Idealware
About the Series
Registration includes an invitation to join the live broadcast of each webinar, and a recorded version with downloadable PowerPoint slides that participants can view at their convenience.
Technology can help you deliver more information and services to more people for less money, but only if you have the right tools and understand how to use them. This three-week course will provide an overall framework for thinking about when technology can help—and when it can’t. Social media, websites, video conferencing, texting, document assembly—we’ll explore a wide range of examples of nonprofits using online and mobile technology to reach more people with programs and services.
Throughout the course, you will:
- Review the landscape of technologies that might be helpful in delivering information.
- Think through what resources work best online and which best fit your organization and its mission.
- Explore technologies you can use to provide help remotely and best practices to carry them out successfully.
- Learn how to successfully build and maintain a community of clients online.
- Consider metrics that can help you track the success of your online services and resources.
September 14: Providing Self-Serve Information
We’ll start with an introduction to the course and an overview of opportunities to use online technology for program delivery. Then we’ll into self-serve information—how to provide information where and when a constituent needs it. We’ll cover strategic ways to use your website, eLearning, videos, simple expert systems, and document assembly tools to give people access to tools and resources that will improve their lives or further their cause.
September 21: Helping Clients Remotely
There are more technologies than ever that can facilitate live help for people who struggle to get the information and services they need. We’ll help you think through live video conferencing, chat, text messaging, kiosks, and the challenges of providing remote services.
September 28: Building Communities
In what ways can you provide forums for service recipients to talk to and help each other? Social media provides opportunities to both convene groups and to provide services, but you’ll need to tend to these communities to ensure they flourish. After learning about building communities, we’ll wrap up the course with an overview of what metrics you might want to track, and a quick look at tools that help you determine the success of your tactics.